Returns & Refunds

Warranty cover

Every device carries a warranty of between 6 months and 2 years, depending on the component, covering manufacturing faults.

Reporting a fault

If your device develops a fault covered by warranty, contact us on WhatsApp or by phone with your order details and a description of the issue. We'll advise on repair, replacement, or refund.

Right to reject on delivery

Because payment is collected on delivery, you can check the device before paying. If it doesn't match what was advertised, you may decline the order at that point at no cost to you.

What isn't covered

Warranty does not cover accidental damage, liquid damage, or faults caused by unauthorised repair after delivery.

Questions about this policy? Contact us at orders@authenticzw.com or WhatsApp +263 715 044 365.